1. Overview

This policy outlines the process for returns and refunds on our e-commerce website. It covers three scenarios: wrongly dispatched orders, buyer-initiated returns of unused, undamaged products, and damaged products received during shipment. All returns must be approved by the seller before being shipped back. Refunds are processed only after the returned item is received and inspected.

2. Wrongly Dispatched Orders

If you receive an item that does not match your order (wrong product, size, color, etc.), we will cover all return shipping charges and issue a full refund.

2.1 Return Procedure

• Contact customer support within 24 hours of delivery.
• Provide your order number, details of the incorrect item, and both photos and videos of the wrong item.
• Return request must be made within 24 hours of delivery.
• Await the return-authorization (RMA) code from us.
• Ship the item back using the prepaid shipping label we provide.

2.2 Shipping Charges

We will provide a prepaid shipping label. No cost will be borne by you.

3. Buyer-Initiated Returns

If you change your mind or no longer want an unused, undamaged product, you may request a return. All such returns require seller approval on a case-by-case basis.

3.1 Eligibility

• Product must be unused, in original packaging, with all tags and accessories intact.
• Return request must be made within 7 days of delivery.

3.2 Approval Process

• Submit a return request via our returns portal or by emailing support.
• Include your order number, item details, and reason for return.
• Wait for our approval email (up to 2 business days).

3.3 Shipping Charges

You cover the return shipping cost. We recommend choosing a trackable shipping service.

4. Damaged Products During Shipment

If your product arrives damaged due to shipping, follow these steps to qualify for a full refund or replacement.

4.1 Proof Requirement

• Record an unboxing video showing the outer packaging condition, opening the package, and the damaged item.
• Capture clear photos of the damage from multiple angles.
• Submit video and photos to support within 24 hours of delivery.

4.2 Return Procedure

• Contact customer support immediately—attach your unboxing video and photos.
• Receive an RMA code and prepaid shipping label via email.
• Ship the damaged product back using the provided label.

4.3 Shipping Charges

We will cover the cost of returning the damaged item. No cost will be borne by you.

5. Refund Timeline

Once we receive and inspect the returned item, we’ll process your refund within 2–7 working days. Refunds are issued to the original payment method. You will receive an email confirmation once the refund is initiated.

6. Approval and Communication

Every return—wrong dispatch, buyer-initiated, or damaged—requires an RMA code. Returns sent without approval or without an RMA code may be refused or returned to sender at your expense.

7. Exceptions

• Products marked “Non-returnable” on the product page cannot be returned.
• Clearance or final-sale items are not eligible for refunds or returns unless faulty.

Contact Us

For any questions, reach out to our support team at Support@detailkart.com or call +91-94452-94453.